State Farm® Insurance Agent Angie Sue Brown

"While there were some initial communication difficulties with the company, it appears to have since resolved and now they have been wonderful. I'm grateful that I can send a text to the agents and they are able to assist quickly. I spoke with Brandon Robinson regarding some policy things and he was very kind and helpful."

"Chile these folks have been giving me and my mom the run around for months. They deactivated her insurance claiming she didn't pay then apologized and admitted that all payments were there and someone made an error. The problem is we're on a policy together and her "lapse" caused my discounts to fall off and my bill was almost double the regular amount. Then my so called agent Tiffany who never answers the phone and gets back to me when she says she is says just pay it and we'll "credit" you back..... ABSOLUTELY NOT! 2 months later Bill still isnt fixed...its actually even higher. Tiffany still hasn't called back (she was supposed to call on Jan 31st but I knew that wasn't going to happen) Never got the zoom link for my so called Meeting with Angie that was supposed to take place 1.5 weeks ago.... suffice to say they are a HOT MESS... We've been with them for years and within the last 1 - 1.5 years they have COMPLETELY FALLEN OFF. Do not get your insurance here... we might be stuck with them but you can still save yourself by going elsewhere for car insurance. UPDATE: Bill still is NOT fixed. Currently sitting at a ridiculous $573..nearly TRIPLE what it's supposed to be. This problem has been ongoing since DECEMBER 2023...IT IS NOW APRIL 2024. State Farm doesn't even bother reaching out anymore. Mark my words this agency is headed for the gutter. Doubt it'll be open in the next 2yrs. Looks like all their employees are jumping ship, understandably so. Only ones left are these new employees in way over their head, who don't know how to get anything done so they just do nothing. Also found out this misrepresented a hit and run on my account, listing it as an at fault claim. I asked for it to be fixed and for my Letter of Experience to be emailed to me.... Do you think that happened? NO I'm embarrassed and frustrated to still be associated with this office. Just get your insurance elsewhere."

"I've been with Angie Sue Brown for over 7 years, and for the most part, I have had a good experience. There have been multiple mix-ups with my address and even my name, but once problems get sorted out, we don't have an issue. The staff members that I speak with are always pleasant even if it's multiple times over the same issue. They always make sure I get a good deal, so I'm content with where I'm at."

"Malik, the agent that oversaw our policy, was exceptional. He was quite easy to talk to and rapport was established very quickly. Malik addressed and answered all of our questions and concerns. The most important thing we appreciated is that he was transparent and upfront with pricing. In addition, he was professional and courteous, and his knowledge of Insurance is evident. Thank you, Malik you made our day! EH, DA, and TA March 12, 2024 is my birthday and it is with some regret I will have to retract the above review because Malik did a great job. My insurance with State Farm is scheduled to be canceled tomorrow because underwriting came back after the deal was made and money paid to inform me of the cancellation because of the roof after-the-fact needed repair. The problem is there was no warning or time given to me to repair the roof so that we could continue to maintain the policy. The roof was replaced on 2/26/2024, a high quality roof with warranties etc. by a very reputable company. The gutters are being scheduled for replacement as well. UNFORTUNATELY, my experience have been mixed with State Farm because of the roof issue. The fact is that (insurance companies) have the ability to gather satellite information and use other sources including coming to your home to verify the home’s condition of your home. Based on this information perspective customers can be charged higher premiums or policy cancellation as mine. I told the account manager, essentially I didn’t need a dime from them and that I had no intention to file a claim for the roof. It was on my to do list as I have done major home projects already on this house with permits and receipts collaborating. By the way, those upgrades were of major importance with the other companies. Well, the good thing is we are insured with a great homeowners company at a much, much, lower price. TA"

"I’m here to speak on Miss Tiffany! Chef’s kiss as to what great customer service should be. She had answers, suggestions or solutions for EVERY single one of my questions I had regarding auto insurance coverage. She was patient with me. Great customer service skills. Very knowledgeable and intent on making sure you understand what she’s explaining. It gave very much friend vibes but on a professional tip! Thank you Tiffany!"

"Malik was amazing in helping my daughter and I obtain insurance. He is very professional and knowledgeable with discounts and put together the perfect bundle for our family. I recommend anyone looking for car insurance that offers great rates and professional service give Malik @ State Farm a call!! Grateful!!!"

"I must say everyone in this office has been so kind and understanding plus patient with me. I’m a new mom. They have helped me even when policy is about to cancel they try to find many ways to save you. I wish I can honestly give them flowers everyday. Why? This office is prompt and just kind overall. I can’t wait to come back to The A when I finalize everything on a nice BIG house back to Statefarm I go for all my home and car needs. I love it here. Thank you to the whole entire office! Stay blessed and keep being kind. Best, Ms James"

"I spoke with Charlene Smith recently to go over my coverage and she was extremely helpful. She has answers, suggestions or solutions for all my questions. I feel like I have all the coverage I should have, and that if I do identify a gap I can go to them and get a quick and sufficient remedy. Thanks, y'all."

"I’ve been with this office for nearly 10 years now. Everyone has been fantastic to work with and takes time to make sure their customers fully understand coverage from car to home owner’s insurance policies. Even when I purchased a new car, they handled the conversations with the dealership. It was so easy. This group is spectacular."